Cancellation by User
If You fail to complete required payments by the stated due dates (after reminders), the booking is canceled, and the amount paid will be non-refundable.
Cancellation by Rapidophilia or Supplier/Vendor
In circumstances like insufficient group size, force majeure events, or the Supplier’s inability to provide the service, Rapidophilia will endeavor to inform You at least 7 days before departure (where feasible). You may opt for a full refund or accept an alternative arrangement.
If the tour is canceled mid-trip for force majeure or safety reasons, refunds (if any) depend on the portion of the trip unused and the Supplier’s discretion.
Refund Process:
Rapidophilia will only process refunds after receiving the refunded amount from Suppliers. Refunds typically return to the original payment source (bank/card) unless otherwise agreed in writing.
Convenience fees, Taxes, or certain non-refundable amounts may be deducted from the total refund.
Refund process completion may take 5 to 10 working days.Modification Policy:
In case of a reduction in the number of participants or changing dates of your trip, the refund amount will be calculated on a case-by-case basis, considering the impact on group size, operational feasibility (e.g., car seating capacity, room type, local operator's agreement), and other factors.
- Pax addition or reduction may lead to recalculated costs, subject to availability and operational constraints.
- Any changes may incur additional charges depending on the new requirements.
No-Show & Partial Usage:
- Failure to show up at scheduled departure or check-in times may result in the booking being treated as a no-show with no refund due.
- No refunds for partial usage of the package (e.g., leaving mid-tour or skipping certain included activities).
Complaints & Refund Requests Deadline:
Any refund request (e.g., service denial, incomplete services) must be submitted with valid evidence (emails, logs, media, vendor confirmations) within 5 days of trip completion (write to rapidophilia@gmail.com). Beyond this timeframe, no requests will be entertained.